Proactive management

24/7 Network and Device Monitoring

The Snap Technologies Network Operations Center provides 24/7 monitoring and proactive management of your computing environment and network traffic using the industry’s most sophisticated management tools. We monitor disk space, memory, and CPU utilization on all critical servers — including email — around the clock. What was once an advantage only enjoyed by America's largest enterprises is now built right into your office environment?

Aggressive Preventative Measures

For every fire we put out, we prevent many more. Our automated support tools remotely and proactively identify and correct many problems before they impact your organization. Plus we apply the security and software patches necessary to prevent trouble from happening in the first place.

Security Management

"Powerful Security" vs "Rock-Solid Security"

The Snap Technologies solution was designed with the latest spyware, virus, and hacking challenges in mind. Your company will be protected by the finest tools and techniques in security management to keep your network and critical data private.

Our advanced security solution protects and secures you against daily threats and filters most of the spam so it never reaches your desk. Plus we constantly monitor and upgrade our security policies and equipment as needed to ensure our defenses remain at the highest level.

Multi-tiered Protection

Snap Technologies’ security system protects our customers at the perimeter, the network, and the desktop. We protect you with:

The latest anti-virus detection software protects every computer—and is updated automatically

Scanning of email attachments minimizes damage from harmful viruses and threats

Enterprise-class firewalls provide boundary protection from the public Internet to keep hackers out

Authentication and authorization of users enables secure remote access

Encrypted wireless transmission

File-level encryption that preserves the integrity of sensitive customer data

User help Desk

IT Experts on Call Around the Clock

Whom do you call when your computer is running slowly or you’re concerned about spyware? Where do you turn for much-needed “how to” advice for your Microsoft Office® applications? With Snap Technologies, you’ll never have to worry about where to go for help—because we stand behind you every step of the way.

Direct Access by Every Employee

The Snap Technologies Customer Care Centers in Virginia and Boston are ready to respond to your users’ requests for help. Your employees can call our help desk to get responsive, personal support. Better yet, our agents can remotely access user workstations for immediate resolution.

First-Call Resolution

Our Customer Care experts combine technical knowledge with interpersonal skills to make users feel comfortable and resolve problems quickly. We pride ourselves on our ability to solve your problems and answer many of your questions on the first call.

If our agents are not able to quickly resolve the problem, we will escalate the issue to second- and third-tier engineers and, if necessary, dispatch an engineer to your site to solve the problem.

Business Continuity

IT Infrastructure Continuity

Snap Technologies helps you increase your infrastructure reliability with redundant computing systems and daily offsite backup of all your data. We provide continuity within our central infrastructure such as redundant mail relays, routers and Internet connections. We can design and support continuity for your specific solutions from redundant hardware components such as power supplies and NICs to redundant server solutions to support your critical application requirements.

Offsite Data Storage and Remote Data Access

We automatically back up your workstation and server data and electronically store it in a secure, offsite location. Plus we can establish remote data access for your key personnel if your building is ever inaccessible for any reason. These critical precautions can help you meet vital business continuity requirements.

Business Continuity Planning

Our IT infrastructure experts can assist you with the critical IT elements of your business continuity plan, including IT impact assessment, backup and recovery strategies, plan documentation, and test and update